Frequently Asked Questions

How long will Konect.ai follow up?

Konect.ai will follow up until we have made an appointment or until the customer has been marked contacted in your CRM.

How does Konect.ai know when to stop texting a customer?

We stop when contact has been made in your CRM or when an appointment is set.

Will Konect.ai start texting again after a certain amount of time, even if contact has been made?

We will re-engage if there hasn't been attempted contact in the CRM for the number of days set by a dealership.

How do ChatGPT conversations engage the guest?

Our ChatGPT integration helps answer questions that might not be readily available from an inventory feed and helps provide guests with the answers they need.

Does this integrate with my CRM?

Yes, we have full integrations with VinSolutions, DealerSocket, and Elead CRMs.

What does integrating with DealerSocket, Elead, VinSolutions, or a similar CRM mean for me?

It means we can ensure proper lead assignment, push all messaging to the active customer record, and start/stop our conversations based on a connection from your team.

What does Konect.ai look like inside my CRM?

We have examples of this on our Integrations page.

Does this stop the clock for leads?

No. We don’t stop the OEM Response Time Clock.

Is it all AI or is someone else messaging them, like a call center?

Konect.ai provides full AI conversations based on sentiment detection.

Does Konect.ai complete tasks?

No. We don't complete CRM workflow tasks.

What other dealers in my area use Konect.ai?

We have over 100+ dealers nationally that are using Konect.ai.

How does it work?

At Konect.ai, lead engagement works by leveraging artificial intelligence algorithms to analyze and interpret user data, enabling personalized and proactive interactions that drive meaningful engagement and enhance customer experiences.

Does your AI stop when I engage it?

Yes, not only would it stop engaging when you jump into the conversation, it also starts and stops based on your CRM timeline and status.

Where are Konect.ai models developed?

They are developed in Vancouver, British Colombia.

How many people do you have on your AI team?

21.

Where do you get your AI data?

From various data sources, like Chrome data and Carfax. We do not scrape the internet for data.

How does this tool not step on my team’s toes?

We stop when a customer has reached a contact status in your CRM or when an appointment is set.

How are we able to text people that have not opted in through text?

We do a full audit on TCPA compliance to make sure all lead providers have opt-in language.

Will the customer see multiple phone numbers if both we and Konect.ai text them?

Yes, they would. We register numbers with A2P, so the number belongs to the store and not the Konect.ai system.

What happens if the customer calls the phone number from the Konect.ai text? Where will that call go?

We can customize this feature on a per-store basis.

What does integrating with DealerSocket, Elead, VinSolutions, or a similar CRM mean for me?

It means we can ensure proper lead assignment, push all messaging to the active customer record, and start/stop our conversations based on a connection from your team.

What is Konect.ai Enterprise Solutions?

Konect.ai Enterprise Solutions is a comprehensive suite of AI-powered NLP (Natural Language Processing) models and technology designed to improve customer communication processes in the automotive retail industry. Our innovative technology enables businesses to engage in real-time, personalized conversations with their customers, resulting in improved customer satisfaction and reduced response times.

Who can use Konect.ai Enterprise Solutions?

Our NLP technology is ideal for automotive software companies and manufacturers who want to enhance their customer communication processes. Konect.ai Enterprise Solutions is perfect for businesses looking to improve customer engagement, reduce operating costs, and gain valuable insight into customer behavior and preferences.

What makes Konect.ai Enterprise Solutions unique?

Our technology is unique in its use of proprietary NLP models specifically trained on millions of data points in the automotive retail industry. Our models provide businesses with a personalized and efficient customer communication experience and are designed to meet the specific needs of each business.

How does Konect.ai Enterprise Solutions work?

Konect.ai Enterprise Solutions integrates seamlessly with your existing technology and processes, allowing you to leverage our NLP models to improve customer communication. Our technology automates the process of sending regular updates to customers, freeing up valuable call center resources, and enables real-time, two-way conversations with customers.

What are the benefits of using Konect.ai Enterprise Solutions?

The benefits of our technology include improved customer satisfaction, increased efficiency, enhanced customer engagement, and valuable insights into customer behavior and preferences. Konect.ai Enterprise Solutions delivers a more personalized and efficient customer communication experience, resulting in measurable results and a strong ROI.

Is Konect.ai Enterprise Solutions easy to integrate?

Yes, our technology is designed to easily integrate with your existing processes and technology. Our team of experts will work with you to ensure a seamless integration that delivers a positive impact on your customer communication processes.

How do I get started with Konect.ai Enterprise Solutions?

Getting started with Konect.ai Enterprise Solutions is easy! Simply contact us to schedule a consultation with our enterprise team. During this consultation, we will discuss your specific requirements and provide a tailored solution that meets your needs. Our team will then work with you to ensure seamless integration, delivering a positive impact on your customer communication processes. Start enhancing your customer communication today with Konect.ai EnterpriseSolutions.

How does Konect.ai Enterprise Solutions improve customer satisfaction?

Our technology improves customer satisfaction by providing a more personalized and efficient customer communication experience. Our NLP models automate the process of sending regular updates to customers, freeing up valuable call center resources, and enabling real-time, two-way conversations with customers.

What is the pricing model for Konect.ai Enterprise Solutions?

Our pricing model is tailored to meet the specific needs of each business. Our team will work with you to understand your requirements and provide a pricing solution that delivers measurable results and a strong ROI.

What kind of support is available for Konect.ai Enterprise Solutions?

Our team of experts is available to provide ongoing support and help ensure a positive impact on your customer communication processes. Whether you need assistance with integration or have questions about our technology, we're here to support you. Contact support for more.

How does Konect.ai Enterprise Solutions improve customer engagement?

Our technology improves customer engagement by enabling real-time, two-way conversations with customers. Our NLP models automate the process of sending regular updates to customers while freeing up valuable call center resources and providing a more personalized and efficient customer communication experience. This leads to improved customer satisfaction and stronger customer relationships with your brand.